Terms and Conditions

We are Lucky Spy Casino. This Terms and Conditions page sets out the rules that govern use of our platform and the relationship between us and registered users. It describes account responsibilities, eligibility, payments, promotions, dispute handling and how changes to these terms are made. Read the clauses carefully before you register, deposit or play. Continued access or play on the site constitutes acceptance of these terms and any updates published here.

Account responsibilities

Register with accurate personal details and keep credentials secure. You may hold one account per person. Promptly update any change to name, address or payment details. We require completed verification documents before certain actions - for example, withdrawals. Do not share login details or permit others to access your account. Suspected breach of these rules may lead to suspension or account closure and removal of bonus balances.

Eligibility requirements

Age and jurisdiction

Users must be at least 18 years old and legally permitted to gamble in their jurisdiction. Access and account eligibility depend on local rules. Restricted regions are listed in our full Terms and Conditions. By registering you confirm you meet age and jurisdiction requirements and will comply with any local laws that apply to online gambling.

Acceptable use of the service

Prohibited activity

Use the site only for lawful purposes. Prohibited conduct includes fraudulent activity, chargeback abuse, multi-accounting, collusion, market manipulation of games, and use of automated tools to play. Do not attempt to bypass limits, exploit game mechanics, or interfere with platform operation. We may restrict or close accounts where unacceptable use is detected.

Bonus and promotion rules

General principles

Bonuses, free spins and promotions are subject to specific promotion terms. General rules apply - one active bonus at a time unless stated, wagering requirements apply to bonus funds and free spin winnings, game contribution rates and maximum bet limits may apply while wagering is active. Bonus eligibility may exclude certain payment methods. Abused or ineligible bonus funds can be voided.

Deposits and withdrawals

Payments and limits

Supported deposit methods include card payments, POLi, PayID, Neosurf and selected cryptocurrencies. Minimum deposit typically starts from A$10. Withdrawals require identity verification and a minimum withdrawal amount, commonly A$20. Withdrawal requests are processed after verification; crypto payouts are sent to validated wallet addresses. We do not promise specific banking times; network and payment provider delays may apply.

Dispute handling

Making a complaint

Report account or transaction disputes via live chat or email. Provide relevant details and copies of documents where requested. We will review and respond according to our internal procedures. If a resolution is not reached, refer to the dispute resolution clause in the full Terms and Conditions for further steps and available external options where applicable.

Updates to the terms

Changes and notification

We may update these terms from time to time. Material changes will be notified on the site or by email where appropriate. Continued use of the service after a change constitutes acceptance. It is your responsibility to review the Terms periodically. For questions about any change contact support.