Support is available to help with account queries, technical issues, bonus questions or general feedback. Contact our team any time by email, live chat or phone and we’ll assist with logins, deposits, withdrawals and troubleshooting. For fast resolution have your account ID ready. We respond promptly to enquiries and can escalate account-related issues to specialist teams if required. We can also assist with bonus queries and account security.
| Department | Contact |
|---|---|
| Customer support | [email protected] (24/7 live chat & email - include account ID) |
| General enquiries | [email protected] (billing, promotions) |
| Affiliate enquiries | [email protected] (program details) |
| Payments | [email protected] (payouts & crypto) |
| Privacy | [email protected] (policy enquiries) |
| Phone | +61 2 9472 5184 |
| Working hours | Mon-Fri, 09:00-18:00 |
Contact by email
Email is the preferred contact method for detailed requests, account-related issues or matters requiring explanations or documents. Please include a clear subject line, your account ID and up-to-date contact details, and attach any supporting files to avoid delays. We’ll review your message and reply with the next steps as quickly as possible.
Submit your enquiry
Response Time
Contact our support team via live chat, email or Telegram. Most enquiries are answered within one business day. Simple account and payment questions are resolved quickly; complex cases such as KYC reviews or dispute investigations may take longer depending on the issue. We’ll keep you updated on progress and aim to resolve every request as promptly as possible.
Feedback
Got an idea for making the site better? Send us your feedback, suggestions or anything that isn’t working as it should. We review feedback carefully and use it to improve the service and your experience on the site. Whether it’s a small fix or a feature you’d like to see, we’d like to hear from you.