Privacy, and Data Policy

We are Lucky Spy Casino and this Privacy Policy explains how we collect, use and protect personal information when you register, deposit, play or interact with our site. The page covers what types of data we hold - identity details, technical data and transaction records - and explains how that information is used for account management, security checks, payments and support. It also describes cookies, user rights and how we handle requests to access, correct or remove data. Read these terms before using your account or submitting documents.

Data collection

Personal details - name, date of birth, contact email, address and identity documents provided for verification. We collect these items to confirm age and identity where required.

Technical data

Device and connection information - IP address, browser type, device identifiers, operating system and log data generated while using the site. This data helps with security, troubleshooting and platform performance.

Transactional data

Payments and play records - deposit and withdrawal history, bet history, game outcomes and payment method identifiers. Transactional records are retained for accounting, dispute resolution and compliance.

How information is used

Account setup and verification, processing deposits and withdrawals, fraud prevention and regulatory checks. We use data to provide customer support, to manage bonuses and promotions where you opt in, and to comply with legal obligations.

Data protection and security

We protect data with industry-standard encryption for data in transit and secure storage for documents. Access to personal data is restricted to authorised personnel and third parties who perform services on our behalf. Identity documents submitted for KYC are handled according to data retention schedules and removed when no longer needed, subject to legal requirements.

Cookies and tracking

Cookies, local storage and similar technologies are used to enable core site functions, remember preferences and measure site usage. Analytics and advertising tags may be used to understand traffic and improve service delivery. You can manage cookie preferences via your browser or through site settings where available.

Your rights

Access - request a copy of personal data we hold. Correction - ask us to update incorrect or incomplete information. Deletion - request removal of data subject to legal retention rules. Restriction and portability requests are supported where applicable. To exercise rights, contact support via your account or the email provided in Help.

Data sharing and third parties

We may share data with payment processors, identity verification providers, analytics vendors and service partners who act on our instructions. Data is also disclosed when required by law or to resolve disputes. Third parties processing data are contractually bound to protect it.

Updates to this policy

Policy changes will be posted on this page with an effective date. Continued use of the service after changes indicates acceptance of the updated terms. For questions or to make a privacy request contact our support channels listed in your account settings.